1. About this policy
Kd & H Pty Ltd (ABN 87 703 368 138) is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) set out in that Act.
By using our website at https://kdhgroup.online, engaging our services, or communicating with us, you agree to the handling of your personal information as described in this policy.
2. Who we are
Kd & H Pty Ltd is an Australian private company (ABN 87 703 368 138) based in Melbourne VIC. We provide professional business and consulting services to small businesses, startups and established organisations. For the purposes of the Privacy Act, we are an "APP entity" and we are bound by the Australian Privacy Principles.
3. Personal information we collect
The types of personal information we may collect include:
- Your name, job title and business or organisation name;
- Your email address and preferred contact details;
- Information about your business, its structure, operations and objectives, where relevant to an enquiry, quote or engagement;
- Records of correspondence, including emails and notes from consultations;
- Billing and administrative details where you engage our services;
- Website usage information, such as pages visited, browser type and time of visit.
Wherever practicable, we collect personal information directly from you. We will only collect sensitive information (such as health information) with your consent or where otherwise permitted by law, and generally we do not require sensitive information to deliver our services.
4. How we collect personal information
We collect personal information in a number of ways, including:
- When you submit an enquiry or request a quote through our website forms;
- When you contact us by email;
- During consultations, meetings and the delivery of our consulting engagements;
- Through cookies and similar technologies when you browse our website;
- From third parties where you have referred us, or where you have consented to that collection.
5. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes including:
- Responding to your enquiries and providing requested information;
- Preparing proposals, quotes and engagement documentation;
- Delivering our professional business and consulting services;
- Administering our business, including billing, records management and service improvement;
- Communicating with you about our services, where you have consented or where it is otherwise permitted by law;
- Meeting our legal, regulatory and professional obligations.
We will not use or disclose your personal information for a purpose other than the primary purpose of collection unless you have consented, you would reasonably expect the use or disclosure, or the use or disclosure is permitted or required by law.
6. Direct marketing
We may send you information about our services where you have consented or where it is related to our previous dealings with you and you would reasonably expect to receive such communications. Every marketing communication will include a simple way to opt out, and you may opt out at any time by emailing ceo@kdhgroup.online. We will act on your request promptly and free of charge.
7. Disclosure of personal information
We may disclose personal information to:
- Our professional advisers, such as accountants and lawyers, where reasonably required;
- Service providers who assist us with hosting, email, analytics and administrative functions, under confidentiality obligations;
- Government bodies, regulators or law enforcement agencies where required or authorised by law.
We do not sell, rent or trade your personal information. Some of our service providers may be located outside Australia; where that occurs, we take reasonable steps to ensure they comply with the Australian Privacy Principles or are bound by equivalent confidentiality and data protection obligations.
8. Cookies and website analytics
When you visit our website, we may use cookies and similar technologies to improve your experience and understand how the site is used. Cookies are small files stored by your browser. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some features of the website may not function correctly without them. Aggregated website analytics are not used to identify you personally.
9. Security of personal information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting access to personnel who need the information to perform their duties. When personal information is no longer required for the purposes for which it was collected, and we are not required by law to retain it, we take reasonable steps to destroy or de-identify it.
10. Accessing and correcting your personal information
You have a right under the Australian Privacy Principles to request access to the personal information we hold about you, and to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@kdhgroup.online. We will respond within a reasonable period, and there is generally no charge for access requests. In some circumstances permitted by the APPs, we may decline a request; if so, we will explain why.
11. Privacy complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can resolve the matter. We take complaints seriously and will:
- Acknowledge your complaint promptly;
- Investigate the matter and consult any relevant personnel;
- Provide a written response within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
12. How to contact us
For any questions, requests or complaints about this Privacy Policy or our handling of personal information, please contact:
- Privacy contact: Chief Executive Officer, Kd & H Pty Ltd
- Email: ceo@kdhgroup.online
- Location: Melbourne VIC, Australia
- ABN: 87 703 368 138
13. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of the most recent update. We encourage you to review this policy periodically. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.